WHO ARE OUR LOGISTIC PARTNERS?
All our goods will be delivered through Pos Malaysia/PosLaju.
WHAT IS THE DELIVERY LEAD TIME FOR MY ORDER(PENINSULAR MALAYSIA)?
We aim to deliver within 3-5 working days from the date of your order. On a daily basis, our friendly staff strive to make deliveries happen as fast within 2 working days, so do look out for your item!
WHAT IS THE DELIVERY LEAD TIME FOR MY ORDER (EAST MALAYSIA)?
Sending goods to East Malaysia will take some days to deliver.
Pos Malaysia (Sea) – 25 to 35 working days
Pos Malaysia (Air) – 7 to 14 working days
PosLaju – 3 to 4 working days
MY ORDER IS NOT HERE YET. WHAT SHOULD I DO?
Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 3 working days for your order to arrive depending on the given estimated delivery time on your product. If you have purchased more than 1 item, you may receive your purchases at different times.
If you have any concerns, please do not hesitate to contact Customer Service at email@example.com or call us at 03-329-14418 from 9am to 5pm from Monday to Saturday, except Public Holidays
DO YOU SHIP INTERNATIONALLY?
We currently only ship within Malaysia. However, we do ships to various countries depending on the packaging dimensions, shipping cost and other constraints that may occur when delivering internationally. Please call us at 03-329-14418 if you need shipping related queries.
DO YOU OFFER SELF-COLLECTION/ON-SITE PICK UP SERVICES?
No. This service is not available at the moment.
WHAT IF I AM NOT AT HOME WHEN THE PACKAGE ARRIVES?
If you are unavailable to receive your package when it arrives, our logistics partner (Pos Malaysia/PosLaju) will arrange a second delivery by contacting the phone number provided in the delivery note.
For East Malaysia, a delivery note will be mailed and you may collect at the nearest Pos Malaysia/PosLaju offices.
Kindly contact us at 013-3712060 or email and we will update you on the status of your parcel.
CAN I SCHEDULE THE DELIVERY OF MY ORDER?
We apologize that we are unable to accommodate specific delivery time requests at the moment, however we are looking towards enhancing our services to serve you better.
DOES SULANO DELIVER THE PACKAGE TO MY OFFICE?
We will deliver your order following the shipping address you provided during checkout, whether it is your house address or office address.